If you or someone you care for needs immediate emergency care, please call 000.

At Kanz Care, we hold the belief that our services evolve and excel through the feedback from our clients. We deeply appreciate and embrace your feedback, even if it diverges from your initial expectations. Such feedback serves as a crucial tool for refining our processes, enhancing our quality, and expanding the scope of services and care we offer. We urge you to feel empowered to communicate with us, especially regarding any concerns you may have. Your compliments, feedback, or complaints will always be heard and acted upon, enabling us to continually learn and enhance our practices. We aim to guarantee that all clients and their family caregivers receive top-notch services without worrying about facing consequences, irrespective of the nature of feedback they provide to us.

Feedback, Compliments, and Complaints

Your Voice Matters

Share your feedback and concerns easily through our simple feedback and complaints submission form above. We value your input.

If you encounter an issue or have a complaint, we urge you to reach out to us initially. This allows us to formally acknowledge your concerns, gather accurate information, and collaborate with you to find a resolution. You're welcome to seek guidance or advocacy to assist you through the complaints process. It's essential to engage with us first before involving complaints handling organisations. Should you feel that your concern remains unresolved, you have the option to contact one of the following complaints commissions.

Hearing Impaired

If you are deaf, hard of hearing or have a speech impairment, you can contact the National Relay Service

https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub

Australian Competition and Consumer Commission (ACCC)

The ACCC is responsible for ensuring that sole traders, small businesses, companies and corporations comply with Australian competition, fair trading, and consumer protection laws.

1300 302 502

www.accc.gov.au/contact-us/contact-the-acc

Competition and Consumer Act 2010

Australian Human Rights Commission (AHRC)

The Commission is an independent organisation that works to protect and promote the basic human rights and freedoms that all humans are entitled to.

1300 656 419

complaintsinfo@humanrights.gov.au

https://www.humanrights.gov.au/complaints

National Disability Insurance Agency

If your feedback or complaint relates specifically to the NDIS, please contact the NDIS via their feedback and complaints page.

1800 800 110

feedback@ndis.gov.au

https://www.ndis.gov.au/about-us/contact-us/feedback-complaints.html

NDIS Quality and Safeguards Commission

The Commission regulate NDIS providers, provide national consistency, promote safety and quality services, resolve problems and identify areas for improvement.

1800 035 544

Information: https://www.ndiscommission.gov.au

In Victoria

Health Complaints Commissioner (HCC)

For impartial complaints resolution for all Victorians.

1300 582 113

Information: https://hcc.vic.gov.au

Disability Services Commissioner (DSC)

An independent oversight body that resolves complaints and promotes the right of people with a disability to be free from abuse.

1800 677 342

Information: https://www.odsc.vic.gov.au

National Mental Health Commission (NMHC)